Return Policy
At Starfaparts.com, we are committed to providing high-quality parts and ensuring customer satisfaction. However, due to the nature of our business, returns are only accepted under specific conditions as outlined below.
Accepted Returns
We accept returns only for defective items where the defect has been verified and recognized by our team.
- Quality Assurance: Every part is thoroughly inspected prior to shipment to ensure it meets our high-quality standards. However, in the unlikely event that a part is found defective, we will replace it with the same model as quickly as possible.
Non-Accepted Returns
We do not accept returns for reasons unrelated to defects in the merchandise, including:
- Incorrect orders placed by the customer
- Order cancellations after payment
- Change of mind or other personal reasons
Order Cancellation Policy
- Before Payment: Orders can be canceled within 24 hours of order creation, provided payment has not yet been received by us.
- After Payment: Orders cannot be canceled once payment has been completed, especially if made via credit card or PayPal.
How to Report a Defective Part
- Contact us immediately via email or phone with your order details and a description of the issue.
- Our team will review the claim and may request photos or additional information to assess the defect.
- If the defect is confirmed, we will arrange for the part to be replaced with the same model as soon as possible.
For questions or assistance, please contact us. We are here to help and ensure you have the best possible experience with Starfaparts.com.